Resume

Regular Tasks:

•  Provide professional level customer support.
• Act as first line of support for all public users, judiciary users, and judges in Monmouth County.
• Facilitate the training of employees on how to use essential software and hardware such as Courtsmart, Zoom, Microsoft Office, and Cisco Jabber.
• Operate as part of a ticketing system and call center team to complete help requests in a timely manner while prioritizing certain issues.
• Add or remove appropriate access to users during the onboarding or offboarding process.
• Image and deploy computers, laptops, and mobile devices while confirming compliance and maintaining asset inventory.
• Troubleshoot all devices on networks such as Windows, Polycom, Android, iOS, and network printers.

•  Coordinated the transfer from traditional office phones to Cisco VOIP phones.